So, you’ve just finished the “Conducting user research with people with disability” course and want to know what you could focus on next to continue expanding your knowledge?

Assistive technology videos

A series of short videos demonstrating various assistive technologies in action.

Inclusive language

Interacting with people with disabilities

Avoiding harmful language

Additional resources

Cheat-sheet for testing


  • Be friendly, courteous but try not to be condescending.
  • Use inclusive language.
  • Avoid abelist and potentially offensive language.
  • Do not ask people about their disabilities unless they volunteer the information and invite questions.

Preparing script and materials

  • Make sure you are testing the right people at the right time.
  • Ensure and testing artefacts have a baseline level of accessibility before usability testing.
  • Break each task into short statements.
  • Use plain language.
  • Include a replay of the task to review the experience.

When you begin the session

  • Introduce all people on the call or in the room.
  • Break the ice with some chat.
  • Let the participant know the intended approach.
  • Ask about their preferred communication methods.
  • Ask if they have any other considerations/needs.
  • Reassure them that this is not a test about them.
  • Ask them to share screen and share audio (in the case of screen readers).
  • Ask if they are happy to ‘talk aloud’ during the tasks – some people may not be able to.
  • Introduce the first task.
  • Before proceeding, ask if the task makes sense, needs clarification.

During the session

  • Be ready to repeat the task as often as needed.
  • If the participant cannot proceed with a task, do not try to force it.
  • Look out for signs of frustration, fatigue.
  • If you have concerns, feel free to ask them if they want a break.
  • Be prepared with backup tasks – in case things do not go as planned.
  • At the end of the task or session, open up a discussion – use the time to learn more!