The Assistive Technology Survey 2025 results are in.
Here’s what over 200 assistive tech users told us.
The Assistive Technology Survey 2025 results provide one of the most detailed pictures of how people across Australia and New Zealand use and experience assistive technology online.
Now in its third year, the survey gathered insights into the assistive technology people use, the adaptive strategies they have developed and the barriers they continue to face in digital spaces. The 2025 findings also explore emerging technologies, including artificial intelligence and how these tools are shaping accessibility experiences.
Explore the Assistive Technology Survey 2025 results
Why this research matters
The Assistive Technology Survey 2025 results provide practical insights into how people use assistive technology in real-world digital experiences.
The findings can help organisations:
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Improve testing approaches
Support teams to better understand how digital products work with assistive technologies -
Build awareness
Highlight both established and emerging assistive technologies people rely on every day -
Support better decision-making
Provide evidence to inform accessibility, design, policy, and digital inclusion initiatives
The results help fill an important gap in accessibility research by centring real-world experiences. Together, these insights support better policy, more inclusive product design and smarter accessibility decisions across Australia and New Zealand. The report and findings are freely available and can be used by anyone involved in designing, building, or improving digital products and services.
Who contributed to the survey
The Assistive Technology Survey 2025 gathered responses from people aged 18 or over across Australia and New Zealand who use assistive technology or adaptive strategies in their everyday lives.
Contributors included:
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People with disability using a wide range of assistive technologies, from screen readers to speech recognition
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Older people using technology to support independence and wellbeing
How to use these findings
Assistive technology plays a vital role in helping people live independently, stay connected, and participate fully in daily life. However, many people still face barriers including inaccessible websites and apps.
The findings from the Assistive Technology Survey 2025 provide valuable insights into these experiences and challenges. They can help inform:
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Accessibility and inclusion strategies
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Innovation opportunities and best-practice industry standards
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A stronger and more inclusive assistive technology landscape across Australia and New Zealand
Media Resource Kit
- Intopia on Linkedin
- Intopia on Facebook
- Intopia on Bluesky
- Hashtag: #ATSurvey2025
Partner and media copy
Short blurb (50 words):
Intopia surveyed Australians and New Zealanders to better understand how they use and experience their assistive technology. We asked them about the devices and assistive technology they use, their experiences using them and the role AI plays. Over 200 responses later, the results are in.
Explore the Assistive Technology Survey 2025 results
#ATSurvey2025
Longer blurb (100 words):
What does assistive technology use really look like in 2025?
Intopia surveyed over 200 Australians and New Zealanders to understand how assistive technology is used and experienced in everyday life. The findings shed light on who’s using assistive technology, how they’re using it, and the barriers people encounter online.
This is practical insight for anyone building digital products. It shows where experiences break down and where small changes can make a real difference.
See how these findings can help improve design, accessibility, and digital experiences in your work.
Explore the Assistive Technology Survey 2025 results
#ATSurvey2025 #Accessibility #Inclusion #AssistiveTechnology
Quote (for media use)
“Sharing this research is about giving the community a clearer picture of how people actually use and interact with assistive technology. By making these insights open to everyone, we hope to support organisations in building digital experiences that are more effective, usable and inclusive.”
— Sarah Pulis, Director, Intopia
“The aim of this research was to help fill a knowledge gap and increase our understanding of current and emerging trends in assistive technology in Australia and New Zealand. Our research not only touches on these trends but also reveals unexpected findings regarding how people use and experience technology.”
— Jacinta Gregory, Inclusive Research Consultant, Intopia
If you prefer a visual summary, take a look at our supporting Fact Sheet that highlights the key takeaways using infographics.
View the Assistive Technology Survey Results 2025 Fact Sheet (PDF) – 618KB (opens in new window)
If you would prefer a text only option:
Download the Assistive Technology Survey Results 2025 Fact Sheet – Text Only Version (Word) – 27KB
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Alt text = Intopia’s Assistive Technology Survey 2025. The results are in. Here’s what over 200 assistive tech users told us. Explore the survey results.
Press release
FOR IMMEDIATE RELEASE
Intopia releases findings from Assistive Technology Survey 2025: the tools work, the websites don’t
Melbourne, Australia, 29 May 2026
Intopia, Australia’s largest digital accessibility consultancy, has released the findings of the Assistive Technology Survey 2025, the only survey of its kind in Australia and New Zealand. Now in its third year, the survey captured how 218 people across the region use assistive technology, how satisfied they are with their tools, and what barriers they face online.
The headline finding: assistive technology users are largely satisfied with their tools, but continue to face significant barriers on websites and digital products.
Screen readers and braille displays scored the highest satisfaction ratings (88% and 89% positive respectively), yet screen reader users also reported the most barriers online. The problem is not the technology. It is the digital experiences being built around it.
The survey also found that nearly half of respondents with a disability (49.7%) live with two or more conditions, reinforcing that people who use assistive technology are not one, homogenous audience. Different disabilities lead to different interaction patterns, and product teams need to design and test accordingly.
Other key findings include:
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80% of respondents use both desktop and mobile devices, but nearly 8 in 10 prefer a desktop for complex tasks such as completing long forms
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58% now use AI tools to help with online tasks, with most relying on general-purpose tools such as ChatGPT and Siri rather than accessibility-specific products
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The top five barriers reported were inaccessible or poorly coded web pages, popups, overlays and modals, cognitive load, time cost, and missing form labels
“Sharing this research is about giving the community a clearer picture of how people actually use and interact with assistive technology,” said Sarah Pulis, Director at Intopia. “By making these insights open to everyone, we hope to support organisations in building digital experiences that are more effective, usable and inclusive.”
The full findings are now publicly available.
Explore the Assistive Technology Survey 2025 results
The Assistive Technology Survey 2025 was conducted from December 2025 to March 2026 and was open to anyone aged 18 and over in Australia or New Zealand who uses assistive technology or adaptive strategies. 74% of respondents were based in Australia and 26% in New Zealand. 91% reported living with a disability, impairment or chronic condition.
The survey was supported by nine partner organisations including Guide Dogs, NextSense, Blind Citizens Australia, Cerebral Palsy Alliance, Physical Disability Australia and others.
For more information, media inquiries or to request assets, please contact:
Jacinta Gregory
Inclusive Research Consultant, Intopia
ATSurvey@intopia.digital
intopia.digital
About Intopia
Intopia is Australia’s largest digital accessibility consultancy committed to helping organisations create more inclusive digital experiences. Through research, training, audits and advocacy, Intopia works with businesses, governments and communities to ensure accessibility is embedded in all aspects of design and technology.
Partner email announcement copy
Subject line options:
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Explore the Assistive Technology Survey 2025 results
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New insights into assistive technology use across Australia and New Zealand
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Assistive Technology Survey 2025: key findings now available
Header:
Assistive Technology Survey 2025 results are here
Body:
< Insert your Company Name > and Intopia are pleased to share the results of the Assistive Technology Survey 2025.
The survey gathered insights from more than 200 people across Australia and New Zealand about how assistive technology is used in everyday life. The findings explore the tools people rely on, how technologies are combined and the barriers people still experience online.
The results will help:
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Inform better digital design
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Support accessibility and inclusion initiatives
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Guide future policy and decision-making
Whether you work in design, development, research, policy, or digital delivery, these insights offer practical ways to better understand accessibility and inclusive technology experiences.
Explore the Assistive Technology Survey 2025 results
In partnership with Intopia, thank you for helping us build a more inclusive world.
< Your Company Name >
< Your Company Website >
About Intopia
Intopia is a global digital accessibility consultancy based in Australia. We believe that inclusion is better for everyone and we’re passionate about helping organisations make it happen.
Through research, training, audits and advocacy, we work alongside businesses, governments and community organisations to create accessible and equitable experiences for all.
The Assistive Technology Survey 2025 is part of our ongoing commitment to build evidence, awareness and impact across the accessibility landscape.