Course overview

If you work in user research and usability testing and want to include a wider range of participants in your work, this workshop is for you. Learn about diverse users in the digital world, and gain the confidence to do user research and usability testing with people with disability.

Learning outcomes

In this course, you will learn about:

  • Who to include in your research and how to recruit the participants
  • Considerations for accessibility communication, inclusive language and session accessibility
  • Skills and knowledge the researcher needs to conduct a successful session
  • Planning and running a usability session for participants with disability
  • Reporting on the session outcomes, differentiating between accessibility and general usability

Who should attend

This course is great for:

  • QA testers
  • Developers
  • Digital professionals

Course structure

4 x 2-hour sessions.

Knowledge level

No prior knowledge of accessibility is required.

Technology requirements


Course outline

1. Introduction to accessibility


  • What is digital accessibility
  • What is usability
  • Designing for diversity
  • Sensory characteristics

2. Diversity and inclusion


  • Assistive technology
  • User profiles
  • Inclusive language

3. Designing your research


  • When to do research
  • Planning your research
  • Identifying participants
  • Location, timing and equipment

4. Planning your sessions


  • How to recruit
  • Payments and incentives
  • Consent
  • Communicating and scripting
  • Pilots and walkthroughs
  • Qualitative or quantitative data
  • Including notetakers and observers

5. Analysis and reporting


  • Identifying issues and their impacts
  • Making recommendations

6. Interactive session


  • Interactive user testing session (activity)